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Reception Services for Psychologists

With our reception services you will never miss a client again

When people need help they want to speak to someone right away.

For many, leaving a voicemail message is simply not an option, especially when issues and concerns are often highly personal and confidential.

If you’re unable to receive calls for any part of the day, you could be missing out on new client enquiries – adversely affecting your ability to grow your private practice.

With our receptionist services you can focus on providing quality counselling sessions with your clients while we take care of your existing and new client appointments and reschedules when you’re unavailable.

It’s an efficient and professional service that takes care of all your new and existing client bookings allowing you to spend more time with your clients.

Key benefits

A dedicated psychology-trained Client Relationship Team, based in Australia, will handle all your new client enquiries and bookings, as well as appointment setting for existing clients and rescheduling of appointments as and when required.

We only handle appointments for psychologists. Accordingly we have gained an in-depth understanding of the issues and concerns that frequently arise when people are seeking help.

We are experienced in responding with the right information in a caring and sensitive manner. This includes managing crisis calls.

We answer the phone using the name of your practice – it’s a highly personalised service.

We can place new and existing client bookings directly into your calendar, and notify you accordingly in advance with SMS reminders and/or phone call reminders.

We are equipped to answer all your phone enquiries, appointments and reschedules from 8:15am to 8:15pm (AEDT) Monday to Friday, and from 9:00am to 5:30pm (AEDT) on Saturday.

You can rest assured that your new and existing client enquiries will be greeted by a friendly, helpful member of our Client Relationship Team. There are no impersonal pre-recorded menu systems to navigate. They will reach a real person who can help right away.

Click here to download the Reception Services Brochure (pdf file)

To find out more, please call 1300 853 329.